Nincompoopery: Why Your Customers Hate You--and How to Fix It Audiobook
Your Customers Hate You--and: Nincompoopery by John R. Brandt is an unabridged business audiobook about identifying customer-frustrating processes and management practices. The listing describes examples and practical guidance for leaders seeking to improve customer experiences and attract talent.
At a glance
- Uses examples of customer-facing friction such as repeated data entry and unnecessary approval steps to frame organizational problems.
- The listing says the author draws on research across thousands of companies and shares a blueprint for leaders.
- Narrated by the author in an unabridged recording lasting just over four hours.
Pros and cons
Pros
- The subject connects customer experience with internal processes, management practices and employee hiring and training.
- Author narration keeps the audiobook's delivery with the person presenting its guidance.
Technical specifications
8 specifications| Format | Audiobook |
|---|---|
| Listening length | 4 hours and 13 minutes |
| Version | Unabridged |
| Author | John R. Brandt |
| Narrator | John R. Brandt |
| Language | English |
| Publisher | HarperCollins Leadership |
| Publication date | July 16, 2019 |
What to know before buying
- The listing frames the book for organizational leaders, so listeners seeking a narrowly technical customer-service manual may find its broader focus less relevant.
Who is it for?
A good fit for
- Business leaders examining customer-frustrating processes and management practices.
- Listeners interested in organizational innovation, customer experience and attracting talent.
- Buyers looking for a short, unabridged business audiobook narrated by its author.
Less suited to
- Listeners who need step-by-step technical instructions for a specific customer-service system.
Customer reviews on Amazon
- 5 stars
71% 71% - 4 stars
14% 14% - 3 stars
12% 12% - 2 stars
3% 3% - 1 star
0% 0%
Aggregate customer ratings lean positive, with most ratings in the top category, while a smaller share falls in the middle and lower categories. This offers a favorable but limited signal about reception, not specific evidence about the audiobook's advice or narration.
Frequently asked questions
Who wrote and narrates Nincompoopery?
The listing names John R. Brandt as both author and narrator.
How long is the audiobook?
The listed listening length is 4 hours and 13 minutes. It is marked unabridged.
What topics does the book cover?
The listing describes customer-frustrating service, inefficient business processes and management practices, with guidance for organizational leaders.
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