# Nincompoopery: Why Your Customers Hate You--and How to Fix It Audiobook

Your Customers Hate You--and: Nincompoopery by John R. Brandt is an unabridged business audiobook about identifying customer-frustrating processes and management practices. The listing describes examples and practical guidance for leaders seeking to improve customer experiences and attract talent.

- [Original product page](https://best-deals.pro/product/nincompoopery-customer-service-business-audiobook)
- [View offer](https://best-deals.pro/visit/nincompoopery-customer-service-business-audiobook)
- Market: US
- Language: en-US
- Currency: USD
- Category: Books, Music & Hobbies > Books, Music & Movies > Books & Comics
- Price: 7.99 USD
- Previous price: 18.89 USD
- Discount: 58%
- Price checked: 2026-11-12T10:07:36.087Z
- Rating: 4.5 / 5
- Reviews: 27

Prices and deal status are the latest recorded data, not a guarantee of availability. Confirm the price and availability with the store.

## At a glance

- Uses examples of customer-facing friction such as repeated data entry and unnecessary approval steps to frame organizational problems.
- The listing says the author draws on research across thousands of companies and shares a blueprint for leaders.
- Narrated by the author in an unabridged recording lasting just over four hours.

## Pros

- The subject connects customer experience with internal processes, management practices and employee hiring and training.
- Author narration keeps the audiobook's delivery with the person presenting its guidance.

## Specifications

### Audiobook details
- Format: Audiobook
- Listening length: 4 hours and 13 minutes
- Version: Unabridged
- Author: John R. Brandt
- Narrator: John R. Brandt
- Language: English
- Publisher: HarperCollins Leadership
- Publication date: July 16, 2019

## Before you buy

- The listing frames the book for organizational leaders, so listeners seeking a narrowly technical customer-service manual may find its broader focus less relevant.

## A good fit for

- Business leaders examining customer-frustrating processes and management practices.
- Listeners interested in organizational innovation, customer experience and attracting talent.
- Buyers looking for a short, unabridged business audiobook narrated by its author.

## Less suited to

- Listeners who need step-by-step technical instructions for a specific customer-service system.

## Customer feedback

Aggregate customer ratings lean positive, with most ratings in the top category, while a smaller share falls in the middle and lower categories. This offers a favorable but limited signal about reception, not specific evidence about the audiobook's advice or narration.

## Frequently asked questions

### Who wrote and narrates Nincompoopery?
The listing names John R. Brandt as both author and narrator.
### How long is the audiobook?
The listed listening length is 4 hours and 13 minutes. It is marked unabridged.
### What topics does the book cover?
The listing describes customer-frustrating service, inefficient business processes and management practices, with guidance for organizational leaders.

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## Images

![Nincompoopery: Why Your Customers Hate You--and How to Fix It Audiobook — 1](https://best-deals.pro/i/jZZpGoN5x4OOROhDFVIPQ4XHAvi5K37P5N3HegdkldnoL71DWVJWPZ_Yk10pVrin6CFZwwpt1MIHUe81Emyji4Bh_1HzFZd0cMg1ZWqavLbMnu_I3y27.jpg)